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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A pop-up window will appear. It comprises detailed information about all the actions that you can perform on the page in question. Each pop-up menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of instructional video clips describing how to use our hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you searching for, have a look at our comprehensive FAQ database, which covers questions asked by real clients and provides real solutions. We periodically update our Frequently Asked Questions database with new questions & answers in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of tech support engineers available 24/7/365 and ready to assist you with any issue. Each support ticket you send will be replied to in less than sixty minutes (the average support ticket response time being about 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 284172

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com